Frequently Asked Questions
Q: How does Direct Deposit work?
A: By the first business day of each month, Pacific Life will electronically deposit your pension benefit into your bank account.
Q: How much will this service cost me?
A: There is no charge for Direct Deposit, it is free.
Q: How do I sign up?
A: Complete the Direct Deposit Agreement form and return it to Pacific Life.
Q: Do I need to send Pacific Life anything else?
A: Yes, if your benefit will be deposited to your checking account, include a personal check marked “VOID” with your completed Direct Deposit Agreement form.
If your benefit will be deposited to your savings account, credit union or money market account, include a personal deposit slip from your respective account.
Q: How will I know my check was deposited?
A: Your regular bank statement will confirm, and you can also call the bank or check your online bank account.
Q: Can I still have deductions from my check if I elect Direct Deposit?
A: Yes, Pacific Life will continue withholding from your check and deposit the net amount into your bank account.
Q: What if I change banks?
A: Complete a new Direct Deposit Agreement form and send it to Pacific Life, along with a check from the new bank marked “VOID”.
Q: If I don’t understand how to complete the form, what do I do?
A: You can contact your bank or call Pacific Life Customer Service at (800) 800-9534.